The Telehealth Approach

TeleHealth Services is dedicated to enhancing the hospital experience and raising the satisfaction of patients and staff. We have become the premier provider of integrated patient education and communication solutions for the healthcare market by offering our comprehensive approach and service-based strategy:

  • Consultation & Goals
  • Hospital Technology Audit
  • Flexible & Custom Solutions
  • Implementation & Project Management
  • Ongoing Service & Support

Please click each step to learn more.

Every project starts with an initial consultation. The TeleHealth team will work with you to understand your challenges and goals for the immediate future and beyond. For instance, like many hospitals, your immediate need might be to replace outdated CRT televisions with larger, flat-screen TVs. With TeleHealth as your partner, we’ll with work with you to reach that goal, but also develop a roadmap to help you plan for your next steps toward your optimal patient experience goals. To maximize an investment in new TVs, hospitals often want to see a path to HD programming, on-demand programming, and interactive education solutions to enhance the patient experience and to respond to an increasingly competitive marketplace. We make it a point to know our clients’ opportunities and challenges and strive to provide the best solutions and service possible to help them get where they want to go.

To better understand your goals and current hospital information systems, we conduct a thorough hospital technology audit and professional evaluation. This enables us to work collaboratively with you to present your hospital with the best solutions to reach your objectives, as well as identify possible integrations, upgrade paths, and efficiencies.

For example, our interactive patient education solutions allow for advanced interoperability with your existing hospital systems like EMR, ADT, and dietary systems, enabling hospitals and health systems to achieve superior results and operational efficiencies through improved clinical workflows, process automation, documentation, and revenue generation opportunities.

Taking a proactive systems integration approach to hospital television solutions helps you maximize the value of existing television technologies at your hospital. Whether you’re installing new HDTVs at a single facility or interested in a system-wide integration, TeleHealth Services is committed to facilitating a turn-key solution. From IPTV to digital headends to content programming, our hospital television solutions are designed with your facility's short- and long-term goals in mind.

Using our service-based, consultative approach, our team of experienced and knowledgeable experts work tirelessly to value engineer and customize the best, most cost-effective solutions for your hospital or health system. Our comprehensive TV solutions and interactive patient education solutions provide flexibility and adaptability in order to offer our clients custom solutions that fit the specific needs of their patient populations.

Successful technology implementation projects start with qualified and tenured project managers who provide system design expertise, insight into best practices, and installation oversight. Experienced installation teams, equipped with a thorough understanding of hospital environments, seamlessly integrate our solutions into your facility. For more than 50 years, TeleHealth Services has been installing systems and technologies for hospitals across the country. Our installation management team members are some of the most experienced individuals in the industry and fully understand the hospital environment, as well as the needs of patients and hospital regulations. This comprehensive knowledge enables our installation management team to flawlessly implement these systems, providing a seamless integration into your current facility, including:

  • HD digital entertainment programming
  • Interactive patient engagement systems
  • RF-over data and IPTV systems
  • Digital headend & distribution systems
  • MATV systems

TeleHealth is the industry leader in hospital TV and education technology solutions, and with our years of experience, we understand how to work with hospital staffs to implement large, complex projects. We have dedicated employees who manage and implement these types of projects as their full-time job, so their project kick-off meetings, project plans, and implementation approaches are proven to be successful.

TeleHealth Services provides industry-leading technical service and support services to all of our clients. We offer customized service contracts for our systems, which incorporate repair and replacements, that are structured to outlast the manufacturer’s warranty. With national presence, a regional management structure, and remote capabilities, a TeleHealth Services representative can be on-site within 24 hours, giving our customers peace-of-mind. Our experts continually audit your equipment, monitor key metrics on your system, and identify, diagnose, and fix problems both in-house and remotely. This proactive approach dramatically decreases downtime by identifying issues early, and resolving them before they cause your facility any problems.

We also provide a customer call center that is available 24 hours a day, seven days a week, ensuring that an expert is always there to answer your questions. Through the integration of operational best practices and advanced resolution processes, supported by the most comprehensive Service Level Agreements (SLAs) in the industry, TeleHealth Services’ dedicated teams work to ensure that your environment is performing optimally and well beyond the manufacturer’s warranty.

TeleHealth Services provides:

  • 24×7×365 Call Center
  • Personalized Project Managers
  • Financing Options
  • Comprehensive Support Contracts
  • Complete Installation
  • Regional Support Managers
  • Productized Technical Support
  • Full-Time Direct Technicians
  • 200+ Subcontractors
  • Nationwide Service