At TeleHealth Services we pride ourselves on the fact that we are the only vendor in the industry to provide full service and support of our wide range of healthcare products.
Providing the best customer experience in the industry is our main goal and from day one, our engineers, consultants and project managers will employ a fully consultative approach. This ensures precise project management and complete satisfaction, while installing a solution that allows for full scalability.
Our team of experts will custom design and implement your hospital’s interactive, educational, entertainment, security and patient safety solutions, combining more than 50 years of healthcare industry expertise with our full knowledge of cutting edge solutions and healthcare design and regulations.. Relationships with industry frontrunners such as Samsung, LG®, Pdi®, Curbell®, Lucasey®, Peerless Mounts®, and AMT®, allow us to provide you with a unique solution not found anywhere else in the industry. A key to our process is the fact that we will design your solution with the future in mind. We will work closely with you to fully understand your scope of growth and expansion to ensure that the systems we are installing are fully scalable and practical for the future of your facility.
Our service package is also bundled with ongoing flawless product and service support. Our experts continually audit your equipment, monitor key metrics on your system, and identify, diagnose, and fix problems both in house and remotely. This proactive approach dramatically decreases downtime by identifying issues early, and resolving them before they cause your facility any problems.
We also provide a customer call center that is available 24 hours a day, seven days a week, ensuring that an expert is always there to answer your questions. Through the integration of operational best practices, and advanced resolution processes, and supported by the most comprehensive Service Level Agreements (SLAs) in the industry, TeleHealth Services’ dedicated teams work to ensure that your environment is performing optimally and well beyond the manufacturer’s warranty.
TeleHealth Services Provides:
- 24×7×365 Call Center
- Personalized Project Managers
- Financing Options
- Comprehensive Support Contracts
- Complete Installation
- 4 Regional Support Managers
- Productized Technical Support
- 25 full time Direct Technicians
- 200+ Subcontractors
- Nation-Wide Service
To learn more about our digital headend products: