Account Administration with TeleHealth Services

Account Administration

Your Ongoing Partner in Interactive Patient Education

Each Tigr interactive patient education and engagement solution includes three years of comprehensive Account Administration support for your hospital.

TeleHealth Account Administrators have a broad understanding of the in-patient setting and the challenges of delivering consistent patient education to all patients. Our administrators utilize their knowledge, evidence-based research, and understanding of how our other Tigr client hospitals are leveraging their interactive patient education systems to achieve extraordinary results. Our Account Administrators have the full support of TeleHealth Services to become your true partner in your journey to achieve excellence in patient education and engagement.

Click on the video (upper right) to hear how our Tigr clients work with their dedicated Account Administrators.

"My Account Administrator is amazing! She takes an idea or concept that we have and makes it into a reality....Extremely helpful."
                            Jan Bailie, RN, MSN (Medical Center of Trinity, Trinity, FL)

Account Administrators recommend the right applications for your hospital and execute these recommendations to provide your healthcare facility with the highest return on investment. We work to ensure that all our Tigr client hospitals are on the fast-track to success by helping with:

  • Crafting a consistent approach to patient-specific education
  • Meeting regulatory compliance
  • Engaging patients and family in the recovery process to reduce readmissions
  • Improving patient satisfaction to increase HCAHPS
  • Achieving National Patient Safety Goals (NPSGs)
  • Gaining operational efficiencies and automating nursing workflows
  • Building hospital brand awareness and generating revenue
"Customer service has been excellent. Our Account Administrator has been extremely helpful in identifying our needs to increase the utilization of Tigr throughout the facility. With our Account Administrator’s knowledge of the system, passion for the product, and ability to network with others, I have become more confident in my ability to address technical issues as well as encourage and promote utilization of this educational system as the primary resource for patient education in this facility."
Daniele M. Peterson, RN, BSN (Clear Lake Regional Medical Center Webster, TX)

Account Administration That Maximizes the Value of Our Solutions

Program Development & Implementation

Your Tigr Account Administrator will work tirelessly to help your hospital maximize your system usage and implement system features more effectively to realize ROI of your system. They will work with your team to create Tigr-specific programs to aid in your hospital initiatives, gain efficiencies, and help you to engage patients and staff in patient education.

System Administration

Your Tigr Account Administrator will support a number of day-to-day clerical responsibilities such as category updates, presentation creation and uploading, adjusting program schedules, and quality assurance. We do the heavy lifting so you don’t have to.

Training

Your Tigr Account Administrator will be on-site for your in-services and system go-live training. Tigr Administrators also develop on-going staff engagement tools to support staff training of your Tigr system. This may also include one-on-one or group re-training sessions through teleconference or webinar.

Analysis, Tracking, & Monitoring

Your Tigr Account Administrator will help analyze utilization metrics and data, pull reports, and develop performance scorecards for education and service recovery efforts.

Marketing & Design

Your Tigr Account Administrator will design custom messages, information menus, and education modules to support hospital initiatives and improve patient outcomes.

Consulting 

Your Tigr Account Administrator will partner with you to think out-of-the-box and help offer custom solutions to address your specific hospital challenges to meet your goals and objectives. We take a consultative approach to a variety of tasks such as sourcing educational content or liaising with content vendors.

“We have been a satisfied TeleHealth customer for many years. With our recent upgrade comes the added benefit of our own Account Manager, a function that has provided a definite improvement in both the understanding and functionality of the expanded Tigr system. The Account Administrator role has assisted us very closely with expanded applications, saving the hospital the time and effort of development and implementation. This level of service is a valuable asset during this busy time in healthcare.”
Gloria J. VanDyke-Dean (St. Peter's Hospital, Albany, NY) 

Based in Raleigh, NC, TeleHealth Services offers personalized account administration to further support our Tigr interactive patient education suite of solutions community. Contact us to learn more.