Service & Support for Our Interactive Patient Engagement Solutions
TeleHealth Services provides superior technical service and support for all of our Tigr family of interactive patient education solutions. We employ highly skilled service technicians that are available to our clients 24 hours a day, seven days a week. With advanced, remote diagnostic capabilities for our interactive patient education systems, we’re able to monitor and service our systems, often times without having to wait for on-site appointments. We also offer our clients extended service and maintenance agreements, ensuring client satisfaction now and in the future.
Our experts continually audit your equipment and monitor key metrics on your system, as well as identify, diagnose, and resolve problems both in-house and remotely. This proactive approach dramatically decreases downtime possibilities by identifying issues early, and resolving them before potential issues occur.
“I can't say enough about the professionalism and patient understanding that the tech brings to every service call I make. By the quality of service I find myself very much willing to maintain the contractual arrangement for service we have with your organization. I must say that others in your offices are also wonderful to work with.”
–Bert Vaughan (DeKalb Medical)
Your Exceptional Service & Support Partner
Through the integration of operational best practices and advanced resolution processes, and supported by the most comprehensive Service Level Agreements (SLAs) in the industry, TeleHealth Services’ dedicated teams work to ensure that your environment is performing optimally. Our customer call center is also available 24 hours a day, seven days a week to ensure a TeleHealth expert is always available to answer your questions about our interactive patient education solutions.
- 24x7x365 call center
- Dedicated Account Administrators
- Comprehensive service contracts
- Regional support managers
- Technical support
- Full-time direct technicians
- 200+ verified subcontractor partners
- Nationwide service
TeleHealth Services is a nationwide provider of interactive patient care systems, all backed by our industry-leading service and support. Contact us today at 800-535-2459 to learn more.