Improve patient engagement with TeleHealth Services

Patient Engagement

  • To-Do List
    Enables patients to review, participate, and track their patient-specific education plan on-demand and directly at the bedside
  • StaffConnect Dashboard
    Provides real-time monitoring of education plan compliance and service recovery requests
  • Relaxation Programming
    Reduces patient stress levels, enhances restfulness, and supports pain management modalities
  • Interactive Patient Whiteboard
    Displays patient-specific information including daily goals, medications, care staff, and other data from hospital information systems to keep patients informed and engaged in their recovery

TeleHealth Services’ iCare Navigator helps drive patient engagement through:

  • Empathetic and responsive virtual health coaches
  • Game theory/rewards/social tools (personal health networks)
  • Integrated condition-specific patient education, pre- during and post- hospitalization
  • Entertainment/relaxation content
  • Patient feedback mechanisms
  • Foreign language user experience
  • Built-in artificial intelligence that measures patient response and engagement levels


More engaged patients have a greater likelihood of actively participating in their patient education, care plan management, and decision making throughout the recovery process—thereby lowering the chance of a hospital readmission. Our approach to interactive patient care is to partner with our client hospitals with a dedicated TeleHealth Services Outcomes Manager to best utilize their iCare Navigator system and achieve their quality performance goals. Contact TeleHealth Services and find out how we can help your hospital increase patient engagement, enhance the patient experience and improve outcomes.

iCare Navigator analyzes engagement levels to determine the optimum time to deliver condition-specific content.