Lemonaid Review

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Published: March 12, 2021

 

As an increasing number of people are looking for health care solutions accessible from home, companies like Lemonaid are offering new and creative services to meet the demand. With a comprehensive treatment plan, Lemonaid can guide you through a simple process to treat a wide variety of conditions, from insomnia to high blood pressure.

 

The company goes beyond simply providing a prescription, with a full medical review by a licensed doctor, unlimited messaging with the Lemonaid medical team, and helpful strategies to manage your condition. It's the perfect choice for anyone looking for a quick fix to their common medical problems.

 

Our review: Lemonaid delivers simple and streamlined telehealth services covering a range of common ailments for an affordable monthly fee.

What You Should Know About Lemonaid

Best features

  • Streamlined mobile app
  • Simple and straightforward interface
  • Personalized treatment plans
  • Medicine shipped to your door

Drawbacks

  • $60 monthly fee after the first month
  • Only serves adults aged 18 to 63
  • Designed for less severe conditions

How Does Lemonaid Work?

Lemonaid provides accessible and affordable telehealth care to patients across the country. After completing a simple health questionnaire, users gain access to online video chats with health care professionals and prescription medications for a variety of common conditions. While there are some smaller fees for the various consultations offered, the main cost is the $60 per month subscription fee. While insurance can be used to cover the cost of medication, it doesn’t pay for Lemonaid’s other fees.

How do you use Lemonaid?

Lemonaid is available in all 50 states and can be used via an app, phone, or through its website. Once you sign up for one of the treatment programs, you can connect with the online medical team through video chat. Lemonaid’s customer service team is also available through the online messaging system.

How much does Lemonaid cost?

 
Appointment type Price
Consultation fee (for most services) $25
Primary care physician $75
Monthly fee $30 for the first month, $60 for every month after
Medication costs Out-of-pocket costs per medication

Does insurance cover Lemonaid?

Insurance will cover many of the medications Lemonaid prescribes, although it depends on the specifics of your plan. To take advantage of insurance coverage, you need to pick up your medications at your local pharmacy rather than having them delivered to your door. The majority of insurance plans will not cover delivered medications, delivery fees, monthly subscriptions, or consultation fees. 

What does Lemonaid treat?

One of the greatest advantages of Lemonaid is the wide variety of medical problems that can be addressed through the platform, including behavioral health conditions, such as anxiety and depression. Other commonly treated issues are migraines, sinus infections, acid reflux, acne and UTIs. In total, Lemonaid treats 29 medical conditions and offers the option to connect with a primary care physician for more general problems that may not be listed.

While Lemonaid’s list of treatments is impressive, there are also some limitations. Doctors on the platform can only treat patients between the ages of 18 and 63, and if you’re dealing with a more severe condition, you may be referred outside the service to another doctor.

Can Lemonaid write prescriptions?

Lemonaid physicians can write prescriptions for a wide variety of medical conditions, including insomnia, asthma, UTIs, and birth control pills. Drugs can be sent directly to your door through Lemonaid’s expedited shipping service or to your local pharmacy. After your medication is prescribed, simply provide the name, address, and telephone number of your local pharmacy and pick them up when you’re ready.

When can you get a Lemonaid appointment?

Setting up an account with Lemonaid is simple and should only take a few minutes. Once you set up your account, you can choose the service you’re most interested in and apply for treatment. How long you wait depends on the service you choose and your state’s regulations on telemedicine. Some states require a video or phone call before you can begin treatment. Appointments can be set during Lemonaid’s business hours, from 8 a.m. to 5 p.m. PST Monday through Friday or 8 a.m. to 12 p.m. PST on Saturday and Sunday.

Can you pick a Lemonaid doctor?

Lemonaid doctors and nurse practitioners are assigned to you based on the information you provide in your health questionnaire. The medical team consists of dozens of physicians and nurses who were chosen based on their professional credentials and their ability to provide friendly and straightforward health care.

How can you get Lemonaid support?

The company prides itself on being accessible to its users. Lemonaid support is most easily available by phone, although it also offers an in-app messaging system where customers can troubleshoot problems and ask questions.

What Customers Say About Lemonaid

Good reviews about Lemonaid

“I was highly impressed and will continue to use the service now that I know how easy it was. The doctor was very nice and easy to talk to. The service is affordable. I was able to pick up my prescription from my pharmacy in less than 2 hours.”

“Great company. Great prices on the rx I need. Professional, courteous people to work with. The process was really easy and quick. Nice that it can be done in your house.”

“Lemonaid is awesome. Prices are transparent and shipping is fast. Everyone I speak to there is friendly and helpful. Would recommend.”

Bad reviews about Lemonaid

“Could have better customer service. The app was lagging and kept me waiting for hours at a time on a screen that said “please wait.” It had a lot of kinks that should be worked out.”

“In my case, Maria from customer service was kind and tried to resolve the connection issues but it was too late and after several hours of wasted time online and on the phone with her I canceled my membership.”

“Waited on their site for over an hour with no response from their team of doctors and nurse practitioners.”

Bottom Line

Lemonaid offers a convenient and time-saving service, making it a very useful tool for those looking to stay on top of their health from home. The range of services is impressive, and with the ability to see a general practitioner for other issues, it is one of the most versatile telehealth apps on the market. Best of all, it’s simple enough for just about anyone to use and takes much of the hassle out of getting health care.

The downside to this service is the $60 per month subscription fee. When combined with smaller charges for consultations and medications, some people may decide Lemonaid is not their cup of tea. However, the company does a good job of making its pricing structure clear upfront, so you won’t have to worry about hidden fees or other unexpected charges. As long as you feel you can fit it into your budget, Lemonaid may be well worth your money.