Improve patient satisfaction with TeleHealth Services

Patient Satisfaction

  • Quality Patient Education
    Help ease the stressors of being a patient in the hospital by providing your patient population with consistent, quality patient education so they can recover and stay well
  • Service Recovery Applications
    Patients can communicate in real-time with clinical and non-clinical staff to address service requests, enabling hospitals to decrease response times, expand clinical focus, and increase satisfaction scores
  • Patient Surveys
    Surveys provide hospitals the ability to address patient concerns before discharge, and provide quality metrics to benchmark service and satisfaction metrics
  • Hospital Information
    Patients and caregivers have convenient, on-demand access to important hospital information for a more satisfying hospital experience
  • HD Healthcare Televisions
    Set the bar for patient satisfaction and create the optimal in-room experience with stunning HD picture quality and reliability
  • HD Entertainment Programming 
    Reduce stress and satisfy patients with the at-home experience they expect through quality entertainment programming and superior picture quality

An expertly designed and implemented comprehensive hospital TV solution, from TeleHealth Services, keeps patients and family entertained and relaxed throughout the in-patient stay, and impacts the overall perception of your facility along with the total patient experience.

TeleHealth Services’ industry-leading television solutions deliver the best patient-facing technologies such as HD televisions with superior picture quality, desirable HD patient programming, and direct-access pillow speakers. Behind the scenes, our innovative television solutions work to deliver and maintain this experience for your patients while providing operational efficiencies and ROI for your facility.

Higher patient satisfaction means higher HCAHPS scores, which translates to greater reimbursements for your healthcare facility. TeleHealth Services’ iCare Navigator system is designed with patient satisfaction in mind with a clear focus on:

  • Providing better patient-staff communications with built-in empathy
  • Promptly routing patient service requests (room related, food and beverage, chaplain services, etc.) to appropriate hospital staff or departments
  • Delivering EMR-integrated condition-specific and medication education
  • Automating on-screen patient surveys prior to discharge
  • Promoting an overall improved experience of care

With iCare Navigator, patients experience a higher quality of care as a result of powerful intuitive technology that anticipates their needs and proactively addresses them to ensure patients are satisfied before, during and after their in-patient stay.

With iCare Navigator, hospitals can respond more quickly to address patient concerns and make them feel more comfortable.