Patient Experience Webinar

Taking a Team Approach to Improve the Patient Experience

Paula Martin, MS, RN, BC
AnMed Health

Michelle Dodge, Client Outcomes Manager - Southeast
TeleHealth Services

PAST WEBINAR: Thursday September 7 at 2:00pm EST

With healthcare pay-for-performance quality incentives, such as Value-based Purchasing (VBP) reimbursements at stake, there is increasing emphasis for hospitals to balance a satisfying patient experience with condition-specific patient-centric programs—especially those aimed at reducing readmissions and improving patient safety.

Find out how AnMed Health, an ANCC Magnet®-recognized organization and the largest non-profit health system in South Carolina, is leveraging their patient engagement technology to impact core measures and simplify sharing complex medical information among patients and their respective family members. Their efforts have led to substantial improvements in HCAHPS discharge information scores at both AnMed Health Medical Center and AnMed Health Women’s and Children’s Hospital.

Paula Martin also presented a poster at the ANCC National Magnet® Conference, October 2017, in Houston, Texas. View and download her presented poster here.


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