SmarTigr patient engagement

SmarTigr

SmarTigr: Advanced Interactive Patient Education & Engagement Solution

SmarTigr is TeleHealth Services’ most advanced interactive patient education and engagement solution, delivering innovative patient engagement and care plan management tools to hospitals nationwide. SmarTigr addresses and improves key hospital metrics such as increasing HCAHPS scores through enhanced patient satisfaction or increasing reimbursements by achieving meaningful use criteria and reducing costly readmissions.


SmarTigr offers hospitals an innovative, enterprise-level solution that helps address many of the significant challenges in healthcare today. SmarTigr delivers:

  • On-demand education and information to patients and family/caregivers
  • Clinical and non-clinical service delivery and recovery features to promote both patient and staff satisfaction
  • Hospital information and entertainment to enhance the patient experience
  • Push delivery of patient-specific education plans including education resources and discharge planning information
  • Patient Whiteboard access to important care, room, and staff information
  • Online workflow management, reporting, and analytic tools
  • Satisfaction surveys and comprehension testing
  • Automated clinical workflows and EMR documentation
  • Hospital branding and revenue generation opportunities for hospital and auxiliary services
  • Enterprise-level interoperability with EMR, ADT, pharmacy, dietary, CPOE, and other hospital technology systems

Optimize Patient Care with SmarTigr

With patient engagement being a fundamental driver in the transformation of healthcare, patient involvement through interactive care is a proven strategy for performance improvement. SmarTigr empowers patients as active participants in their care and recovery. SmarTigr connects patients through:

Patient Education

SmarTigr works as an essential tool in our client hospital’s patient education and engagement efforts. Staff, patients, and family have convenient, on-demand access to an entire library of quality patient education and materials. SmarTigr also gives clinicians the power to push timely, patient-specific education and information directly to the patient television via To-Do Lists. With automated workflows and comprehension assessments, SmarTigr helps simplify and streamline the patient education process and improve your quality of care.

Patient Education Workflow
Click here to view a patient education workflow.

Patient Satisfaction

SmarTigr offers hospitals an additional way to enhance the patient experience and improve satisfaction scores. SmarTigr enables patients to communicate in real-time to clinical and non-clinical staff for efficient resolution of requests, such as noise reduction, room cleanliness, etc. SmarTigr also provides convenience for patients in requesting pastoral care and other comfort services. Surveys give your patients an outlet to communicate their experience while still in the hospital, allowing hospitals to address patient concerns and benchmark service success. Patients can also connect with the comforts of home through entertainment options such as blockbuster movies, games, relaxation programming, and music.

Service Recovery Workflow
Click here to view a service recovery workflow.

StaffConnect

SmarTigr’s intuitive StaffConnect Dashboard puts care plan control at the clinicians’ fingertips, simplifying workflows for providing patient-specific educational content and managing service recovery opportunities. StaffConnect’s design makes education compliance tracking and automated documentation quick and easy to aid in discharge planning and reduce the average length of stay.

Systems Integration

SmarTigr allows for advanced hospital customization through system integrations with your existing technology platforms. Integrating SmarTigr with your hospital systems can help your hospital achieve benefits such as process and documentation automation, expanded revenue generation opportunities, enhanced education compliance, and increased satisfaction benchmarks.

SmarTigr was designed and engineered with feedback from facilities just like yours. Nearly 450 Tigr interactive patient care clients make up TeleHealth’s nationwide interactive community. To learn more about TeleHealth’s SmarTigr interactive patient education solution, contact TeleHealth today.

Based in Raleigh, NC, TeleHealth Services is changing the face of patient education and engagement through our interactive patient care solutions. We specialize in comprehensive, in-room patient experience solutions, serving healthcare facilities all across the United States.