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Patient Experience Blog

June 21, 2018 - 7:22am
Mother’s Day this year brought me beautiful flowers, sentimental cards, and the most wonderful gift of all – a visit from my children.  After our wonderful lunch together, my husband of little... Read More
May 1, 2018 - 1:15pm
Patient engagement studies conducted over a decade at Boston University School of Medicine indicated an overwhelming majority of patients across various demographics preferred receiving their... Read More
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August 29, 2017 - 12:42pm
In the business of Patient Experience, nothing is more valuable than having a patient experience of your own.  Two of my hospital stays were the joyful occasions when I welcomed my children into... Read More
September 27, 2016 - 9:32am
There’s a crouching tiger on my desk in my office.  His name is Eddie and he’s the most widely recognized inflatable doll among hospitals across America.  Eddie is the mascot for Tigr, my... Read More
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May 10, 2016 - 7:09am
If you haven’t set foot inside a hospital in recent years, you’ve missed out on a big cultural shift. I was recently put on the spot and asked to explain the patient experience to someone unfamiliar... Read More
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April 21, 2016 - 7:53am
Nurse Dorothy and Toto started down the long hallway of the Yellow Brick-South Unit, stopping at the first patient’s room. “Why, Scarecrow, it’s so good to see you again,” she said with a smile. “I... Read More
December 1, 2015 - 12:15pm
“So what brings you in to be seen today?” The doctor asked. “I just relocated to this area,” I explained. “I’m looking for a local doctor. For today, I came in for an asthma checkup. I’ve been a... Read More
October 6, 2015 - 11:44am
I have a confession to make: I’ve been locked up. Travel back in time with me to the early 90s. I was full of myself.  At twenty-something, I wore suits and heels for the first time in my... Read More
September 1, 2015 - 9:55am
“Information is passive. Education is interactive.” - Fran London, MS, RN Education is creation. Changes happen in the brain whenever something new is learned and retained. Consider as an example... Read More
May 20, 2015 - 9:08am
Here’s where this story begins. Upon hearing that my flight was canceled and I wouldn’t be able to get back home to Raleigh until the following day, I blurted out the F-word right there at the... Read More

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