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Patient Experience Blog

June 21, 2019 - 12:41pm
“The first step is to believe that it’s possible. Once you have a taste of success, you start to believe in it a little more.”  -Jarome Inigla, retired Canadian professional hockey player and... Read More
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May 29, 2019 - 4:04pm
Let’s face it – behavior change is tough! But it’s often good for you and sometimes necessary. Unfortunately, that doesn’t always make it easier to go through the motions of behavior change. Doing... Read More
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May 16, 2019 - 4:52pm
Forget the dog days of summer – it’s the damp, dreary days of winter that have proven to be the toughest this year.  In my home state of North Carolina, winter storms brought more snow, rain and... Read More
June 21, 2018 - 7:22am
Mother’s Day brought me beautiful flowers, sentimental cards, and the most wonderful gift of all – a visit from my children. After our wonderful lunch together, my husband of little over a year... Read More
August 29, 2017 - 12:42pm
In the business of Patient Experience, nothing is more valuable than having a patient experience of your own.  Two of my hospital stays were the joyful occasions when I welcomed my children into... Read More
September 27, 2016 - 9:32am
There’s a crouching tiger on my desk in my office.  His name is Eddie and he’s the most widely recognized inflatable doll among hospitals across America.  Eddie is the mascot for Tigr, my... Read More
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May 10, 2016 - 7:09am
If you haven’t set foot inside a hospital in recent years, you’ve missed out on a big cultural shift. I was recently put on the spot and asked to explain the patient experience to someone unfamiliar... Read More
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April 21, 2016 - 7:53am
Nurse Dorothy and Toto started down the long hallway of the Yellow Brick-South Unit, stopping at the first patient’s room. “Why, Scarecrow, it’s so good to see you again,” she said with a smile. “I... Read More
December 1, 2015 - 12:15pm
“So what brings you in to be seen today?” The doctor asked. “I just relocated to this area,” I explained. “I’m looking for a local doctor. For today, I came in for an asthma checkup. I’ve been a... Read More
October 6, 2015 - 11:44am
I have a confession to make: I’ve been locked up. Travel back in time with me to the early 90s. I was full of myself.  At twenty-something, I wore suits and heels for the first time in my... Read More

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