Cross Continuum

Cross Continuum

Improve Patient Engagement Across the Continuum of Care

Supporting, guiding and engaging patients before, during and after their hospital stay help hospitals create a new standard in quality and care where patients are more empowered, more satisfied and better health outcomes are realized. With TeleHealth’s interactive patient engagement solutions hospitals can more easily involve patients directly in their health and recovery at every step of the care continuum.

Creating meaningful engagement from pre-admission to post-discharge

Our interactive solutions help hospital’s drive patient engagement, population health, and more meaningful use of your patient portals. Patients can securely access their clinician prescribed, condition-specific health content and information anywhere and anytime. Our suite of interactive solutions integrates with your hospital’s dedicated patient portal or from ours.

Fostering sustained engagement anywhere, anytime, and from any web-enabled personal device.

  • Relevant communications sent to the patient at critical pre-admit and post-discharge stages help set expectations while easing typical patient anxieties
  • Personalized patient education, important reminders, health tips, and recovery information delivered throughout the recovery process via email, web, text and/or the patient portal better supports patients to reduce costly readmissions
  • Patient-provider relationships are further reinforced, improving satisfaction and sustaining greater patient loyalty and ongoing health and wellness

Addressing the continuum of care provides patients with the knowledge, skills, confidence and inclination to assume responsibility for managing one’s health and health care needs (often referred to as “patient activation”). Research suggests that patients with high activation levels have a reduced likelihood of being re-admitted within 30 days of hospital discharge.1

 

“We understood the importance of extending education to patients before and after hospitalization. I appreciate the feature that gives us the ability to converse with patients and answer their questions and comments triggered by our message campaigns and that they can be discussed securely right within the application.”
Nurse Manager of Lactation Services for a Northeastern academic medical center

1 Agency for Healthcare Research and Quality (www.ahrq.gov/news/newsletters/research-activities/14mar/0314RA4.html)