TeleHealth Services In The News

TeleHealth Services in the News


iCare Navigator Launched with AI-Driven Virtual Health Coach

MHW was briefed by TeleHealth Services, a leading provider of interactive patient engagement solutions, on their launch of iCare Navigator — the first enterprise-scale interactive patient engagement platform using an empathetic “virtual health coach” driven by artificial intelligence. As for how it works, the offering in question is clearly more advanced than most of what we’re used to in this space.
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TeleHealth Services Improves Patient Engagement with AI Virtual Health Coach

TeleHealth Services has launched iCare Navigator, a platform that uses a virtual health coach, driven by artificial intelligence (AI), to increase patient engagement in the care continuum. iCare Navigator's virtual avatar is able to communicate with patients and provide educational tools to improve health, change behaviors and reduce readmissions and costs.
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TeleHealth Services Launches AI-driven Patient Engagement Platform
TeleHealth Services unveiled iCare Navigator, an interactive, artificial intelligence-powered patient engagement platform that includes a virtual health coach. The solution uses avatars that engage patients to help them improve their health and change unhealthy behaviors.
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Patient Interactive Education, Engagement Generate Successful Outcomes
Patient engagement and education technology continue to make great strides. Interactive patient care platforms can extend education to patients before admission or a planned procedure and then after hospitalization, push important post-hospital care education to mobile devices. Improved mobile integrated experiences, adaptive user experiences and rewards-based approaches to engage patients in coordinated care across healthcare providers are being developed. All of these improvements are founded on the cornerstone of educating and involving patients in their care.
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Charleston Area Medical Center’s Patient Education-Fueled Readmissions Breakthrough
Charleston Area Medical Center (CAMC), a 956-bed academic medical center in Charleston, West Virginia, has been able to leverage interactive patient engagement and education technology to improve patient outcomes—specifically to reduce readmissions for causes related to chronic illnesses. … a comprehensive strategy supported by the SmarTigr interactive patient engagement and education system from the Raleigh, N.C.-based TeleHealth Services.
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A Selected Case Study in Population Health Management:
Taking Aim at Reducing COPD Readmissions

In an effort to improve delivery of patient education for chronic disease patients, CAMC developed medical condition-specific video prescriptions, which also prompted nurses and the platform solution to provide additional patient resources. These include comprehension assessments, zone teaching tools for self-management, handbooks and teach-back education. In addition, CAMC launched the Warm Welcome Initiative in January 2016 with SmarTigr as its cornerstone technology. CAMC produced a custom welcome video to orient patients to their hospital stay and set expectations for the patient experience. CAMC’s Warm Welcome video has helped improve patient satisfaction scores and provide more time for nurses to devote to patient care.
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TeleHealth Services' Patient Education Platform Leads to Lower Readmissions for West Virginia Hospital System
Readmissions for congestive heart failure and chronic obstructive pulmonary disease have decreased at Charleston Area Medical Center after the four-hospital West Virginia system implemented new technology from TeleHealth Services.
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Health Systems Use mHealth Education to Cut Readmissions, Boost Compliance
“Seeing this positive trend in reducing readmissions and improving satisfaction has led other units and departments to look at the patient engagement system as a way to improve delivery of education and better prepare patients for taking care of themselves after discharge,” said Beverly Thornton, RN, Education Director for CAMC’s Health Education and Research Institute. 
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DAIC

TeleHealth Services’ Patient Engagement Platform Supports Improved Outcomes and Patient Satisfaction for Chronic Disease Populations
Don Lilly, M.D., a cardiologist and associate chief medical officer at CAMC, recognized the importance of interactive patient education in helping heart failure patients self-manage their disease and the value of providing the education throughout their recovery.
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West Virginia System Lowers Readmissions with Video-Based Patient Engagement System
Charleston (W.Va.) Area Medical Center has lowered chronic heart failure and chronic obstructive pulmonary disease readmissions and credits a new patient engagement platform for its success.
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MobiHealthNews

West Virginia Hospital System Sees Readmission Reductions from Patient Education Initiative
What led to the reductions wasn’t the advent of video consultations with specialists or sophisticated biometric sensor monitoring, but health information for patients and workflow integration for hospital staff via SmarTigr, TeleHealth Services’s interactive patient education and engagement platform that offers videos designed to educate patients about their care and medication.
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Bio Portfolio

TeleHealth Services’ Patient Engagement Platform Supports Improved Outcomes and Patient Satisfaction for Chronic Disease Populations
Interactive patient engagement solutions meet both the patient and hospital needs by creating clinical workflow efficiencies and engaging patients and caregivers across the recovery continuum.
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Engaging Patients with Digital Assistance
“Educating patients to take better care of themselves is critical to success, both for the patient and the hospital. … Interactive video using the patient television is an effective way for our patients to learn about their disease and how to manage their health condition. Many of our patients are visual learners and can better retain information from videos than from reading patient handouts. They spend much more time watching television than reading written material in their daily lives so it seems more natural for them. Videos along with corresponding quizzes stimulate conversation and facilitate learning for the whole family," noted CAMC Associate Chief Medical Officer, Donald Lilly, MD.
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Mercy Hospital and Trauma Center's Video Education Increases Staff Efficiency and Improves Patient Satisfaction
The improvements were immediate after leveraging the hospital’s SmarTigr solution from TeleHealth Services, the nation’s leading provider of interactive patient engagement solutions.
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Mercy Hospital and Trauma Center Uses Interactive Video Educaiton at Endoscopy Unit

Mercy Hospital and Trauma Center’s interactive video-based patient education at its endoscopy unit has improved patient satisfaction and staff performance.
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Healthcare Televisions Provide Foundation of Hospital Patient Satisfaction and Education
Hospitals are embracing the technology infrastructure in patient rooms as a strategy to differentiate services and improve patient experience. … For example, Steward Health Care System in Boston, with more than 2,000 beds, has invested more than $850 million in technology, including enhancements to the entertainment experience to promote a more home-like environment. The investment is paying off. Steward reported $30 million in savings in the Medicare Pioneer Accountable Care Organization (ACO) program in the first three years.
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What attracts, detracts from clicking and sticking?
“We understand that clinical staff are extremely busy with tasks that take time away from the bedside,” said Matt Barker, Vice President, Marketing, TeleHealth Services. “Many nurses are overburdened with all the new technology being implemented for patient care at their hospitals. Introducing another technology tool can appear to be overwhelming, but patient engagement solutions can actually save time and automate processes that free nurses for other patient-centric tasks. Hospitals need to make sure nurses don’t think they are too busy to use the tools to help them educate their patients and improve workflow.
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Four Hospitals Receive Patient Education and Engagement Innovation Awards at TigrCon 2016
“Our growing community of clinicians, patient educators and hospital executives shared new ideas on how to advance the health of patients through streamlining education about their treatment using the SmarTigr solution,” said Matt Barker, vice president of marketing for TeleHealth Services. “Innovation Award winners all demonstrated meaningful examples of how hospitals are using interactive patient care to improve outcomes and promote operational efficiencies.”
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Congrats to TeleHealth Services -- Winner of Top Communications Company Award by N.C. Technology Association
Technology companies are big in North Carolina which has become one of the nation’s premier technology hubs. … Therefore, being awarded the state’s top communications company winner at the 2016 N.C. Tech Awards (@NCTA) ceremony for the statewide technology industry association is a big deal. The worthy recipient, Telehealth Services (@TIGREddie), is a national provider of interactive patient engagement and education solutions that develops, sells and supports technology and services to more hospitals across the nation than all industry competitors combined.
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2016 NCTA Tech Award Winners
“North Carolina is a leader in innovation, and the NC Tech Awards program is a great way to highlight excellence in the tech community,” said Brooks Raiford, NCTA’s president and CEO. Each award recognizes those who have made significant contributions, over the past year, to the tech sector, community and state.
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Get to Know the NC Tech Awards Finalists
The core mission of TeleHealth Services is excellence in the patient experience. Their solutions combine state-of-the-art hardware and software to deliver high-quality educational and entertainment programming and provide patient-specific interactive education.
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AnMed Health Improving Patient Education, Satisfaction and Value-Based Purchasing Reimbursements
AnMed Health is seeing bottom-line results and greater patient satisfaction after motivating hospital clinical care teams to leverage the SmarTigr patient education technology from TeleHealth Services, the nation’s leading provider of interactive patient engagement solutions.
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AnMed Health implements patient education technology, sees rise in HCAHPS scores
One year after implementing SmarTigr patient education technology from TeleHealth Services, AnMed Health — a multidisciplinary five-hospital system headquartered in Anderson, S.C. — improved HCAHPS patient satisfaction scores and patient health literacy.
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Telehealth’s SmarTigr System Produces Results
AnMed Health (@AnMed_Health), a multidisciplinary system with five hospitals and nearly 60 locations, set a goal to improve health literacy and Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) patient satisfaction scores. Telehealth Services’ SmarTigr once again helped easily improve patient education and engagement, this time with a 200 percent increase in the number of videos viewed by patients.
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AnMed Health Improving Patient Education, Satisfaction and Value-Based Purchasing Reimbursements
“Our SmarTigr system is an impactful technology partner in our culture of patient and family-centered care. It improves health literacy by providing another mode of learning, and allows patients and families to access important hospital information and education prior to discharge,” (Paula) Martin said. “We needed nurses to be excited and to incorporate the technology into their daily workflow as an educational tool.”
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AnMed Health Improving Patient Education, Satisfaction and Value-Based Purchasing Reimbursements
South Carolina and Georgia-based AnMed Health, a not-for-profit health system, partnered with patient engagement provider TeleHealth Services to leverage the company’s SmartTigr patient education technology. The collaboration was part of an initiative to improve health literacy across the health system, and led to an increase in Hospital Consumer Assessment of Healthcare Providers and Systems patient satisfaction scores. 
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Hospital grade vs. consumer grade TVs: How healthcare facilities meet a high standard of safety and satisfaction
Prices have dropped considerably over the past few years on high-definition televisions, making them attractive to incorporate this technology into a large facility with many patient rooms. With cost variances often favoring the consumer models, it could seem like an easy choice to purchase a consumer television over a healthcare-grade television. However, making a decision on price alone could be more costly for many healthcare facilities.
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Healthcare televisions enable hospitals to offer patient-centric care

Hospitals are making investments in technology that improve care, support financial reimbursements, increase safety and reduce readmissions. One way hospitals are meeting these objectives is an infrastructure that provides quality entertainment on high-definition televisions on par with what patients experience when they are at home or in a hotel room. Healthcare has joined the hospitality industry in recognizing that quality entertainment improves the experience and builds brand loyalty. 
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(Patient engagement and education) has gained more healthcare provider attention due to an industry focus on the patient experience and engagement, care quality incentives and a healthcare provider IT application portfolio that is beginning to skew toward the needs of the patient. … With (TeleHealth Services’) SmarTigr, hospitals can deliver necessary high-quality education to patients and give clinicians greater control over how patient education is incorporated into their workflow. Patient education capabilities are complemented by comprehension assessments, interactive whiteboard capabilities, automated workflows and documentation, and interoperability with other hospital technology systems.
Gartner Market Guide for Interactive Patient Care Platforms



Eskenazi Health’s video-based Baby Boot Camp boosts patient ed, staff satisfaction

Eskenazi launched Baby Boot Camp to deliver patient education to new mothers — and test for knowledge retention — over Tigr (from TeleHealth Services). By all measures, it’s been a big improvement over the former method of educating new moms by having nurses teach live classes.
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HDTV System Gives Steward Health Hospital Quality Entertainment to Enhance Patient Experience 
“Patients look for amenities that provide the comforts of their home while away from home,” says Scott Kenyon, vice president of environmental management, corporate real estate and facilities at Steward. “We have created a patient experience that demonstrates our commitment to enhance our member hospitals in the digital world by aligning the patient entertainment amenities with a consumer offering to improve overall patient satisfaction.”  
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Healthcare Tech Outlook Magazine Selects TeleHealth Services Among 2016 Top 10 Healthcare Communications Solution Providers
TeleHealth Service’s flexible platform enables hospitals to enhance the patient experience and outcomes, and achieve operational efficiencies through innovative integrations with key hospital systems.
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Interactive Patient Education Helps Hospitals Improve Clinical Outcomes, Fulfill Meaningful Use Mandates and Reduce Readmissions
Healthcare Tech Outlook magazine today announced that TeleHealth Services, the nation’s leading provider of hospital television systems and interactive patient engagement solutions, has been selected as a 2016 Top 10 Healthcare Communication Solution Provider.
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TeleHealth Services Among 2016 Top 10 Healthcare Communications Solution Providers
The systems’ informatics tools allow for staff to review, document, and measure learning and patient comprehension, and track key care performance indicators.
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Baby Boot Camp at Eskenazi Health Better Prepares New Parents
Eskenazi Health and TeleHealth Services help prepare new parents with interactive patient education and engagement. Improves patient satisfaction.
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TeleHealth Services Patient-Centered Video Education Convenient for New Mothers, Cost-Effective for Hospital Staff
New mothers and families are learning about what to expect and how to prepare for childcare in a “Baby Boot Camp” offered by Eskenazi Health and enabled through their Tigr system from TeleHealth Services.“Most of our patients are eager to watch the videos and take the quizzes,” said Toni Galyan, Eskenazi Health staff development coordinator and project director for Baby Boot Camp.
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Patient-Centered Video Education Convenient for New Mothers, Cost-Effective for Hospital Staff
Studies have proven that patient retention of education materials is increased through the use of video when compared to printed handouts that are often not read or fully understood. Program topics include infant and mom care, breastfeeding, immunizations, infant safety, development and injury prevention.
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Baby Boot Camp at Eskenazi Health Better Prepares New Parents
Sabrina Dryden, Eskenazi Health staff development coordinator, said, "Now nurses can spend more time on patient care and the hospital is saving more than $16,000 a year on time that was spent teaching the live classes.”
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Eskenazi Health's Baby Boot Camp better prepares new parents with TeleHealth Services' Interactive Patient Engagement System
Eskenazi Health’s Family Beginnings video-based patient education is available on demand for mothers and families, and offered in multiple languages. 
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Patient Education Impacts Infant Mortality

TeleHealth's SmarTigr patient education and engagement system is used to deliver the on-demand videos at the University of Maryland Medical Center. "We are proud of the progress we have made to ensure that parents understand the importance of 'safe sleep' best practices and the reduction in sleep-related infant deaths in Baltimore," said Gena Stiver Stanek, clinical practice professional development coordinator at UMMC.
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TeleHealth Services and UbiCare Launch an Exclusive Partnership to Achieve Patient Engagement Through Expanded Pre/Post Services

The partnership launches with an emphasis on programs for two significant populations, each combining episode-specific content with population health messaging and promotion of preventative care services offered by the hospital.
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On-Demand Video Patient Education Helps Reduce Baltimore’s Sleep-Related Infant Deaths
The University of Maryland Medical Center (UMMC) is addressing sleep-related infant deaths with an interactive patient education and engagement system from vendor TeleHealth Services. … UMMC is participating in a citywide plan that has helped reduce infant deaths by more than 50% in the last 5 years to the lowest sleep-related infant death rate ever recorded in the city of Baltimore. 
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TeleHealth Services’ On-Demand Video Patient Education Helps Reduce Baltimore’s Sleep-Related Infant Deaths to Lowest Rate Ever Recorded in the City

Staff assign the education through a StaffConnect Dashboard that programs the videos for the new mother to view while she is in the hospital and then monitors the parents’ progress with the education curriculum.
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Patient Education Extends Value-based Care

As healthcare shifts its focus to value-based care, hospitals must now take a patient-centered care approach, effectively counting "heads not beds." The recent partnership between TeleHealth Services and UbiCare impacts 9 million of those heads with the new Tigr@Home patient engagement solution that provides condition-specific education care plans from pre-op through discharge.
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CentraState Medical Center Streamlines Administration of Medication Education
CentraState Medical Center, using TeleHealth Services’ interactive patient engagement solution as their technology partner, has successfully integrated their EMR prescription order sets with the TeleHealth Services video education solution. 
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Patient Education Extends Value-based Care to 9 Million in TeleHealth Services/UbiCare Partnership

“Tigr@Home is an effective and efficient way to extend vital care and recovery information across the continuum of care,” said Dan Nathan, president of TeleHealth Services.
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TeleHealth Services and UbiCare Launch an Exclusive Partnership to Achieve Patient Engagemnt Through Expanded Pre/Post Services

TeleHealth President Dan Nathan said, "This strategic partnership is designed to help hospitals and clinics across the country enhance patient satisfaction, compliance and outcomes across the care continuum.”
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Patient Education Extends Value-based Care to 9 Million

“We are excited to expand the success of our interactive patient engagement systems to the home and post-acute facilities. These new tools will allow hospitals to provide more meaningful use of their patient portal investments, while allowing their patients access to dynamic, personalized care plans in additional settings to increase the efficacy of their care,” said TeleHealth Services President Dan Nathan.​

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TeleHealth Services and UbiCare Launch an Exclusive Partnership
Through their proprietary technologies, the companies are able to fully engage patients throughout the care continuum with timely, episode-specific messages sent directly to their personal devices. Patients will receive evidence-based reliable health information from their trusted care provider pushed to them no matter where they are.  The message series is sent automatically to the patient, rather than having to search online information or booklets of information that may never be read.
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Patient Education Extends Value-Based Care To 9 Million In TeleHealth Services/UbiCare Partnership

Boston University’s Project RED (Re-Engineered Discharge) found that patient education helped hospitals reduce readmissions up to 40 percent. Another well-known study by Dr. Judith Hibbard out of the University of Oregon found that activated patients have care costs 21 percent lower in the year after surgery compared to patients with low levels of engagement.
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TeleHealth Services, UbiCare forge partnership: 4 things to know

TeleHealth Services has formed an exclusive partnership with UbiCare, a digital healthcare communications and technology company. … UbiCare CEO Betsy Weaver said, "Research has shown that providing an automatic, sustained connection, focused on just what the patient needs at that moment, improves HCAHPS and outcomes, and documents the meaningful usage of their EHR along the way."
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